Ordering

There is no minimum order. You can order via our website with our secure on-line order processing system. If you order by phone, or mail please add all specifications required, including quantity, item number, description, price, name, shipping address, telephone number and email address.

Telephone orders: 928-299-0568 from 9.00am to 4.00pm MST

Email Orders: Please use the Contact Us Form

Shipping

We ship with various carriers such as USPS (US Postal Service), and UPS. Shipping charges may vary from the amount indicated by the automatic shipping calculator since the weight calculated in the website may differ from the actual package weight due to the packaging material.

White Labeling

Yes, we can accommodate this process. Please send us a message with your requirements and contact details via the "Contact Us" section on our site. We will endeavour to reply within 24 hrs.

Pick Up Orders

Orders may be picked up if pre-arranged with an H.I customer agent. Generally pickups will be arranged between 9am - 4pm MST (7 Days).

Note you still need to place your order through our website so that we can prepare your order. As our website does not offer 'Pick Up' as shipping option you'd have to pay for shipping when you place your order and we will give you a full refund of the shipping amount at the time of pickup. Please call first at 928-299-0568 to ensure that your order is ready.

Bulk Specials

These products are typically not in stock and special conditions apply. The lead time varies greatly depending on the product. The customer is advised to look for an email from management team, after placing an order that includes a bulk special.

Back Orders

All products are usually in stock and readily available. However, although we are constantly increasing our inventories, an item could run out-of-stock.

Order Discrepancies:

We are all human at the end of the day, so please check the enclosed packing slip against the actual shipment. Any discrepancies or wrong items must be reported within 3 business days after receiving the order. Also, please keep the packing slip as we may request a copy of it in order to double-check the packed items with our own list we have on file. Items are typically checked off on the packing slip and the packing slip is signed by the H.I. customer agent, who put the order together.

Missing / Damaged Packages

Damaged Items: If packages are damaged upon receipt, please contact the shipping carrier (FedEx, UPS, USPS, DHL) immediately in order to make a claim as we cannot take responsibility for damaged packages. Please contact us within 3 business days of receiving the order as we will also endeavor to assist as best we can.

Return Policy

All sales are final. We cannot accept any returns, however we will treat each order on a case by case scenario. Please contact us to discuss.

Cancellations

Due to the nature of the products we sell, cancellations can only be accepted within four (4) hours of placing the order.

Risk of Loss

All items purchased from Holistic Indulgence, are immediately handed over to a shipment contract. So the risk of loss and title for such items pass to you upon our delivery to the carrier. We cannot take responsibility for the shipment (i.e. in case of lost packages we do not provide refunds and/or re-shipping will be at the customer’s cost). However, we do make the effort in tracking the package, filing a claim and will notify the buyer of the outcome.

Incorrect Address

Please double-check and ensure the accuracy of the shipping address you provide during the checkout process. Holistic Indulgence will not be responsible for any delivery issues, delays, or losses resulting from incorrect or incomplete addresses. In the event of an address error, we will make reasonable efforts to assist you in resolving the issue, but additional charges or delays may apply. We appreciate your cooperation in helping us deliver your order correctly and on time.

Payments

We offer various payment options including PayPal, credit cards (VISA, American Express, MasterCard and Discover). Please note: we reserve the right to decline payment for certain orders and require bank wire transfer instead.

Rejected Credit Card & PayPal Transactions

When a credit card or PayPal transaction is declined for Address Verification Service (AVS), Card Code Verification (CCV) or any other reason, the transaction may still be approved by the card issuing bank. This means that the requested funds have been placed on hold. This is not an actual charge to the credit card and the card issuing bank releases funds back to the card after the authorization expires (usually within a few days depending on the credit card issuing bank). To avoid funds to be put on hold, do not re-try to process a credit card transaction that has been rejected on a first try.

Prices

Although we strive to maintain low prices, they are subject to change due to market trends. Prices do not include sales tax, or shipping & handling charges.

Reselling

You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us. Unless you have a 'White Label' agreement, we reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.

Promotions

If our promotions have a start and end date/time they are based on mountain standard time. If no promo code is used the sales discount is automatically applied at checkout and cannot be combined with other sales or promos. Sales are applicable only while supplies last. Sales cannot be used retroactively and excludes bulk-size items and special ordered products.

Merchant Policies